How Do I…
Find answers to common questions by role.
How do I manage billing and payment methods?
parent<p>Go to <strong>Billing</strong> in your Parent Dashboard. You can add or update payment methods, view invoices, and manage subscriptions. Invoices for all your learners appear in one place.</p>
How do I unenroll my learner from a class?
parent<p>From the learner's class list, select the class and click <strong>Unenroll</strong>. Refund policies vary by course—check the course details or contact support if you have questions about refunds.<...
How do I view my learner's progress?
parent<p>Select a learner from your dashboard and open <strong>Progress</strong> or <strong>Reports</strong>. You'll see completed assignments, grades, and teacher feedback. Some teachers also share progres...
How do I add a learner to my account?
parent<p>Go to your Parent Dashboard and click <strong>Add Learner</strong>. Enter your child's name, date of birth, and any relevant details. You can link an existing learner account or create a new one. O...
How do I pay with ESA (Education Savings Account)?
parent<p>Class Compass accepts ESA funds in eligible states. On the <a href='/esa_eligible'>ESA page</a> you can check your state's eligibility. When enrolling, select <strong>Pay with ESA</strong> and ente...
How do I view my learner's schedule?
parent<p>From your Parent Dashboard, click <strong>Schedule</strong> or select a learner to see their enrolled classes, session times, and upcoming assignments. You can also sync with your calendar.</p>
How do I contact a teacher?
parent<p>From the learner's class page or the teacher's profile, click <strong>Contact</strong> or <strong>Message</strong>. You can send a direct message through Class Compass. Teachers typically respond w...
How do I use Class Wallet?
parent<p>Class Wallet is a payment option for approved education funds. Visit our <a href='/class_wallet'>Class Wallet page</a> to learn how to link your Class Wallet account. At checkout, select Class Wall...